General Summary: A level 2-3 technician is strong in all the most common and popular technologies. In addition to strong technical aptitudes, backed by at least four years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should then be able to execute with a high degree of success in integrating and/or solving problems. Position Responsibilities: DAILY time entry accounting for at least 80% of hours clocked in Update and maintain the documentation in IT Glue Assist Jr. Engineers on Service Tickets, guiding them on troubleshooting steps and act as a point of escalations Network Server – Experience preferred with Windows Server Configure file, print and remote access services Administration, configure file permissions, check event logs, configure and restore from backup Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Ability to provide accurate time estimates for how long a task will take Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Ability to articulate technical information clearly and simply to non-technical people Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution Is self-motivated and can be self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge, Skills, and Abilities: Experience required with Windows desktop operating systems Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with Citrix & Windows RDP Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network Understanding of DNS services Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, FortiGate Working Knowledge of Wireless Technologies Credentials and Experience: Engineer with two to four years’ experience Minimum 2 years’ experience – VLAN, Routing, Firewalling Support Minimum 2 years’ experience - Mobile Messaging Technologies Support Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Consistently bills 3-X W2 Has the CompTIA A+, Network+ and Security + certifications. The following certifications are preferred: MS-900, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple Solid dependable engineer, follows directions and maximizes billing opportunities Consistently receives good client feedback Pay: Base + Benefits